Fair terms when plans change.

Before work begins

You may cancel within three business days of accepting a scope for a full refund of fees paid, provided work has not started and no third-party cost has been committed. Any agreed deposit reserves project capacity.

After work begins

If you cancel after work starts, we refund prepaid fees for work not yet performed, less completed work and approved non-recoverable costs. Completed analysis, workshops already delivered and purchased third-party data or specialist access are non-refundable.

Rescheduling and no-shows

Sessions may be rescheduled once without charge with at least two business days' notice. A missed session or late cancellation may be treated as delivered because the time was reserved. We will consider emergencies reasonably.

Service concerns

Tell us within seven days of delivery if work materially differs from the written scope. We will first offer to correct or complete it. If correction is not reasonable, a partial or full refund may be offered for the affected portion.

How to request a refund

Email hello@techbridgebase.digital with the project name, invoice number, reason and relevant details. We respond within five business days. Approved refunds are returned to the original payment method, normally within 10 business days; bank processing may take longer.

Cancellation by us

If we cancel and cannot reschedule on terms you accept, we refund fees for undelivered work. These terms do not limit rights available under applicable Malaysian law.